Services
What's included in the website development service?
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Our website development service includes custom UX/UI design, responsive front-end development, CMS integration (if needed), SEO foundation setup, analytics configuration, performance optimization, and a thorough QA process. We also handle content migration and provide a detailed handover with training for your team.
Do you build e-commerce stores from scratch, or redesign existing ones?
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Both. We build brand-new stores from the ground up and also redesign or migrate existing stores. Whether you're on Shopify, WooCommerce, Magento, or a custom platform, we can work with what you have or start fresh based on what best serves your business goals.
What types of businesses do you typically work with?
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We work with ambitious businesses of all sizes — from funded startups to established SMEs and enterprise brands. Our clients span industries including retail, hospitality, legal, healthcare, technology, finance, real estate, and creative agencies. If you have ambitious goals, we're a great fit.
Can you integrate with our existing tools and platforms?
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Absolutely. We integrate with a wide range of platforms including Shopify, WooCommerce, Zapier, Make (Integromat), HubSpot, Salesforce, Stripe, PayPal, Razorpay, Google Analytics, Mailchimp, ActiveCampaign, and many more. For niche or proprietary systems, we build custom API integrations.
Process
How long does a typical project take?
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Timelines vary by project scope. A standard website takes 6–10 weeks from discovery to launch. E-commerce projects typically take 8–14 weeks. Automation projects range from 2–8 weeks. Brand identity work takes 3–5 weeks. We'll give you a precise timeline during your free consultation after we understand your requirements.
What does the discovery phase involve?
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During discovery, we conduct in-depth conversations to understand your business goals, target audience, competitive landscape, and technical requirements. We also audit any existing digital presence you have. This phase results in a detailed project brief, sitemap (for websites), and a clear scope of work document.
How involved do I need to be during the project?
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We structured our process to minimize your time commitment while maximizing your input where it matters. Expect 2–3 review checkpoints (discovery, design, pre-launch) with a dedicated Slack/Teams channel for ongoing communication. Most clients spend 2–4 hours total on reviews. We take care of the heavy lifting.
What happens if I want changes after the project launches?
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We provide a 30-day post-launch support window for any bugs or minor adjustments at no extra cost. For ongoing updates, our monthly support plans cover regular content updates, security patches, and feature additions. Enterprise clients have a dedicated account manager for continuous improvements.
Pricing
Do you charge hourly or fixed-price for projects?
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We primarily use fixed-price project-based billing so you always know exactly what you're paying. For ongoing retainer work (monthly support, content updates, automation maintenance), we use monthly plans. We never present surprise invoices — everything is agreed upfront.
What payment methods do you accept?
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We accept bank transfers (SWIFT/ACH), credit/debit cards, PayPal, and Stripe for international clients. Projects are typically billed as 50% upfront and 50% on completion. Retainer plans are billed monthly in advance.
Can you work within a tight budget?
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Yes — we believe every business deserves great digital presence. Tell us your budget and we'll tell you honestly what's achievable within it, and suggest a phased approach if needed. We'd rather deliver a great smaller project than a mediocre big one.
Technical
What technologies and platforms do you use?
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We use a modern, battle-tested technology stack: React / Next.js for front-end, Node.js / Python for back-end, PostgreSQL / MongoDB for databases, AWS / Vercel / Cloudflare for hosting, and Shopify / WooCommerce for e-commerce. We recommend the best tool for your specific needs, not the trendiest.
Will my website be fast and SEO-optimized?
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Performance and SEO are core to everything we build. Every site achieves 90+ Google PageSpeed scores and passes Core Web Vitals. We implement technical SEO fundamentals (structured data, meta tags, sitemaps, canonical URLs) and build on a solid performance architecture from day one.
Who will host and maintain the website?
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You own your website and all code completely. We can manage hosting on your behalf (Vercel, AWS, DigitalOcean) or hand over everything to your team. All source code is delivered via a private Git repository and all credentials are transferred to you at project completion.
Support
What does ongoing support include?
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Our support plans include regular content updates, security patches, plugin/dependency updates, uptime monitoring, performance checks, and feature improvements. Enterprise plans include a dedicated account manager and priority response times (under 4 hours for critical issues).
How do I report a bug or urgent issue?
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All clients get access to a dedicated support portal and a shared Slack channel. For urgent issues (site down, checkout broken), you can reach us via phone 24/7 on the Enterprise plan. Standard support tickets are responded to within 8 business hours.