A real-time coordination platform connecting citizens, NGOs, and volunteers to solve civic problems through transparent task management, evidence-based reporting, and live geo-tagged maps.
India's civic infrastructure is plagued by a classic coordination failure: citizens know where problems exist but have no reliable way to escalate them. NGOs and volunteer groups are willing to help but lack structured workflows to accept, assign, and track community tasks. Reports get made via WhatsApp groups or social media, fall through the cracks, and nothing gets fixed — even when capable hands are available.
SevakNet operates on a simple three-actor model — Citizen, NGO, and Volunteer — each with a tailored experience on the same platform.
Citizens drop a pin on an interactive map and describe the problem — waterlogging, broken roads, power outages — with optional photos. Each report becomes a structured task in the system.
Registered NGOs see an organised queue of open civic tasks in their operational area. They can accept tasks, assign them to their on-ground volunteers, and set expected completion timelines.
Individual volunteers can register their skills and availability. They're matched to nearby tasks and receive notifications when an NGO needs hands on the ground.
Tasks can only be marked complete when photographic evidence is uploaded — creating a tamper-proof record of work done and restoring citizen trust in the resolution process.
A Leaflet.js-powered real-time map gives all stakeholders a bird's-eye view of every active operation, completed task, and pending report across the city.
Public-facing dashboards show aggregate stats — issues filed, tasks resolved, volunteer hours contributed — building city-level accountability and community trust.
SevakNet was built with a lean, production-ready stack prioritising real-time data, map interactivity, and fast deployments.
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